At Emax4u Ventures, we strive to provide the highest quality of home services. However, we understand that plans change or things might not go as expected. This policy outlines the terms for cancellations, rescheduling, and refunds.
- CANCELLATION POLICY Since our Service Professionals reserve their time specifically for you and travel to your location, late cancellations result in a direct loss of income for them. Therefore, the following cancellation rules apply:
- 1.1. Standard Cancellation
- 1.2. Free Cancellation: You can cancel your booking for free more than 4 hours before the scheduled time slot.
- 1.3. Late Cancellation: If you cancel less than 4 hours of the scheduled slot, a cancellation fee of ₹100 or 10% of the booking value will be charged/deducted.
- 1.4. Doorstep Cancellation / No-Show: If the Service Professional reaches your location and you cancel the service at the doorstep, or if you are not available at the address, a Visiting Charge of ₹150 will be applicable to cover the professional’s travel costs.
- 1.5. Cancellation by Emax4u In the rare event that our professional cannot turn up due to health issues or unforeseen circumstances, we will assign a replacement immediately. If we cannot provide a replacement, a 100% refund will be initiated instantly.
- RESCHEDULING POLICY : You may reschedule your booking to a different date/time free of cost up to 2 hours before the service. Rescheduling within 2 hours of the slot is subject to availability and may attract a convenience fee.
- REFUND POLICY Since “Services” cannot be returned like physical goods, our refund policy focuses on “Resolution First, Refund Second.”
- 3.1. Quality Issues (The “Satisfaction Guarantee”): If you are unhappy with the service quality (e.g., cleaning was not done properly, or the appliance is still not working), you must report the issue to us within 24 hours of service completion.
- Resolution: We will send a senior professional to verify and re-do the service free of cost.
- Refund: If the issue cannot be fixed via re-work, Emax4u will issue a partial or full refund based on the investigation.
- 3.2. Visiting Charges (Inspection Fees): For repair categories (Electrician, Plumber, Carpenter, Appliance Repair), the initial “Visiting/Inspection Charge” is non-refundable. This fee covers the professional’s time to visit and diagnose the issue. If you choose not to proceed with the repair after the diagnosis, this fee is still payable.
- 3.3. Spare Parts & Material: Refunds are not applicable on used spare parts or consumed materials (e.g., facial kits, wires, gas charging) once they have been opened or installed with your approval.
- 3.1. Quality Issues (The “Satisfaction Guarantee”): If you are unhappy with the service quality (e.g., cleaning was not done properly, or the appliance is still not working), you must report the issue to us within 24 hours of service completion.
- REFUND TIMELINE: Approved refunds will be processed back to the original source of payment (Credit Card, UPI, Net Banking). The amount will reflect in your bank account within 5 to 7 business days, depending on your bank’s processing timelines.
- HOW TO REQUEST A REFUND To report an issue or request a refund, please follow these steps:
- Go to the “My Bookings” section on the App/Website.
- Select the order and click “Help” or “Report Issue.”
- Alternatively, email us at info@emax4u.com , venturesemax@gmail.com with your Order ID and photos of the issue (if applicable).
