Emax4u Ventures (“We,” “Us,” “Our,” or “Emax4u”) recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://emax4u.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
- INFORMATION WE COLLECT We collect distinct types of information to provide our Home & Wellness services effectively:
- Contact Information: We collect your Name, Email, Mobile Number, and Residential Address (including landmarks).
- Service-Specific Information:
- For Wellness/Salon: We may collect gender information to ensure compliance with our “Same-Gender Service Policy” for safety reasons.
- For Repairs: We may request photos of appliances or furniture to assist our professionals in diagnosis.
- Location Data (Geo-Location): When you use our Mobile App or Website, we may request access to your GPS location to:
- Identify service availability in your area.
- Track the Service Professional’s arrival at your location.
- Payment Information: We collect your billing name, billing address and payment method.Note: We NEVER store your Credit Card number, CVV, or Expiry Date on our servers. All financial transactions are processed through secure, PCI-DSS compliant Payment Gateways.
- HOW WE USE YOUR INFORMATION We use the information we collect for the following purposes:
- Service Fulfillment: To assign the nearest available Electrician, Plumber, Beautician, or Cleaner to your specific address and to coordinate the time slot.
- Safety & Verification: To verify your identity via OTP (One Time Password) during login and to ensure the safety of both the Customer and the Service Professional during the service visit.
- Transactional Communications: We use your email and phone number to send order confirmations, invoices, cancellations, and service progress updates (e.g., “Your Technician is on the way”).
- Marketing We may use your information to send you special promotions or offers (e.g., “Annual AC Maintenance Deals”). You may opt-out of these communications at any time.
- SHARING OF INFORMATION WITH THIRD PARTIES
- Service Professionals (The “Need-to-Know” Basis): We share your Name, Address, and Phone Number only with the specific Service Professional assigned to your job. This is necessary for them to reach your location and perform the service.
- Third-Party Service Providers: We share information with vendors who help us manage our online registration process or payment processing or transactional message processors (SMS/Email gateways).
- Legal Compliance: We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
- DATA SECURITY We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
- YOUR RIGHTS Access: You can review the data provided by you in the “My Account” section.
- Correction: You can update your address or contact details at any time.
- Deletion: If you wish to delete your account, please email us at [support@emax4u.com]. Note that we may retain transaction logs for legal/tax purposes for a specific period.
- COOKIES Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
- GRIEVANCE OFFICER In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
- Name: Mr. Suneel
- Designation: Operations Head
- Company: Emax4u Ventures
- Address: EMAX VENTURES, OFFICE NO 306 PLOT NO C-4, 5, 6, Aggarwal Cyber Plaza 1, Pitampura Flyover U Turn, Netaji Subhash Place, New Delhi, North West Delhi, Delhi, 110034
- EMAIL : info@emax4u.com , venturesemax@gmail.com
- Phone: 9289897529
- If you have any questions about this Policy or other privacy concerns, you can also email us at the address above.
- UPDATES TO THIS POLICY : This Privacy Policy was last updated on 24.01.2026. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website.
