Emax4u Venture operates as a service-based marketplace. Unlike traditional e-commerce websites that ship physical products via couriers, we “deliver” professional services to your doorstep. As such, our “Shipping and Delivery” is governed by the following Service Fulfillment Policy:
- MODE OF DELIVERY:
- Physical Service Delivery: Our services (Salon, Wellness, Repairs, Cleaning, etc.) are delivered physically at the residential or office address designated by you (“User”) at the time of booking.
- No Physical Shipping: We do not ship products via courier or postal services. Any products used during the service (e.g., spare parts, cleaning fluids, facial kits) are brought personally by the assigned Service Professional.
- SERVICE AREAS
- Hyper-local Operations: We currently operate only in specific zones within Delhi, Mumbai, Bangalore, Chennai and Pune.
- Serviceability Check: The Platform performs a pin-code verification before allowing a booking. If your location is outside our service radius, the system will not allow the booking to proceed.
- DELIVERY TIMELINES (SLOT BOOKING)
- Scheduled Slots: Services are delivered according to the Time Slot selected by you during checkout (e.g., “Saturday, 10:00 AM – 11:00 AM”).
- Arrival Window: Please allow a “buffer window” of 30 minutes for the Service Professional to arrive, accounting for traffic and road conditions. Example: If you book for 10:00 AM, the professional is expected to arrive between 09:45 AM and 10:15 AM.
- PROOF OF DELIVERY (SERVICE COMPLETION)
- OTP Verification (Start/End): To ensure secure delivery of service:
- Start Code: You must share a unique “Start OTP” with the professional to begin the job.
- End Code: Upon completion, the professional will request an “End OTP” or mark the job as “Completed” on their app.
- Digital Invoice: Once the service is marked “Completed,” an invoice and service summary will be sent to your registered email and mobile app immediately. This serves as your Proof of Delivery.
- CUSTOMER OBLIGATIONS FOR DELIVERY To ensure successful service delivery, the User must:
- Presence: Ensure an adult (18+) is present at the location during the service slot.
- Access: Provide necessary access (e.g., Gate Pass approval for societies) and utilities (Electricity/Water) required to perform the job.
- Failed Delivery: If the professional arrives at the location and is denied entry, or if the customer is unresponsive, it will be treated as a “Customer No-Show,” and a visiting fee may apply as per our [Refund & Cancellation Policy].
- DELAYS AND FORCE MAJEURE While we strive for punctuality, Emax4u Ventures is not liable for delays caused by: Traffic congestion’s or road blockages, Severe weather conditions (Heavy rain, floods), Strikes, civil unrest, or political rallies or Vehicle breakdowns. In such cases, our support team will proactively contact you to reschedule the service to the next available slot at no extra cost.
